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August 30, 2011
Tapping In To What Customers Care About
By: Lee Odden
Content is an essential vehicle for corporate storytelling, attracting and engaging customers to buy. Organizations are beginning to get that, but struggle with content sourcing and how to scale. Besides hiring an editorial staff complete with corporate journalists, one of the most valuable sources of content for online marketing comes from your brand's community.

Tapping in to what customers care about related to your products /services and what your brand stands for can be a gold mine of meaningful content.

I wrote about this recently on ClickZ, "Crowdsourcing and User Generated Content", offering pros and cons plus a few tips. Here are 5 of those tips with some additional commentary based on discussions with audience members at the recent SES San Francisco conference:

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