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[2004-03-26] Who, What, Where, Why, When, How...
What's Happening?! No, I'm not talking about Rerun and the gang, I'm referring to the questions a lot of your clients (and employees) probably have: What is going on with your company? What events are taking place? Your Web site can be the perfect tool to inform everyone of all the latest happenings by including a calendar of events which can be used by visitors to your site - and your employees as well.

[2004-03-22] Doin' It, Doin' It, Doin' It
Dumber than a doornail - that's what he was - one of the richest home-based businessmen I have ever had the opportunity to know personally.

[2004-03-11] Deciphering Office Lingo
No matter what business you are in, there is a culture in your office. The language of the office is fluid, changing as quickly. Keeping up is important because clear communication is the key to success in everything you do. Here a few terms you might have heard but were unclear as to their true meaning:

[2004-03-11] Hard Drive Crash? The Essential Data Recovery Report
Your worst nightmare just became a horrifying reality. You keep hearing that little voice in your head mockingly shout "you should have backed that stuff up" The voice keeps echoing throughout your head as you perform a quick inventory all of the important information that you just lost…..your client database, a years worth of e-mail, your entire inventory database, even your family photos.

[2004-03-10] Stress in the Workplace
Why are you so busy? Do you really have too much work? Is work so important to you that you'll sacrifice just about anything in your life to get the job done? Even if it's at the expense of your health and your relationships? Stress in the workplace can be caused by many factors, however from my experience I've found for many people it is their inability to organise themselves and their time. They also have difficulty saying 'no'. Or worse still, you may be a work addict.

[2004-03-10] Body Language Speaks Louder Than Words
Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not.

[2004-03-10] How To Seal The Deal In Seven Seconds
Can you close a sale in just seven seconds? If you make a great first impression, you can do it even faster. Seven seconds is the average length of time you have to make a first impression. If yours is not good, you won't get another chance with that potential client. But if you make a great first impression you can bet that the client is more likely to take you and your company seriously.

[2004-03-10] What Paper or Computer Files Should You Keep?
As business people we must deal with a great deal of paper and information from email and the net every day. You need to know however, that according to the "Pareto Time Management Rule," only 20% of all paper and information is important. That leaves 80% that is not important. It's just another decision to make as to whether this information makes your life better or not.

[2004-03-10] Top Ten Online Choices to Get Clients to Choose you Again and Again
Did you know that 95% of coaching businesses fail because their owners don't pay enough attention to sales copy?

[2004-03-10] Present Your Message with Power and Pizzazz
If you're ready to kick your career or business up to the next level, then make it a goal to become a powerful presenter. People view savvy communicators as being more capable, intelligent, and knowledgeable than those individuals who have difficulty in communicating their ideas. You can quickly gain the status of an expert in your field when you are able to present your ideas effectively.

[2004-03-10] Crisis Management Tips
The term crisis management has different connotations. In this article, I will try to provide pointers that can be used in most situations:

[2004-03-10] Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.

[2004-03-10] Organisation Tips For The Mobile Executive
Despite the fact that everyone sighs "How glamorous!", the life of the business traveller can actually be hell! Fighting international datelines, jetlag, airline food, hotel pillows filled with rocks, and the constant packing can turn an efficient, organised corporate commando into a bumbling mess.

[2004-03-10] Downsizing in Organisations…The Real Truth
I've met and worked with many people in all sectors of the business world and found that the majority of managers and team leaders are spending too much of their time on basic administrative tasks. Tasks for which they have had no training in. In many instances people are stressed out with too many responsibilities due to ongoing restructuring and downsizing in their organisation.

[2004-03-10] Do the People in Your Organisation Dress For Success?
What really amazes me, with all the personal and professional development seminars people attend, from executives in corporate world, business owners and employees alike, very little investment has been made into the way they look ... personal image.

[2004-03-10] How to Boost Morale In Your Organisation
Who keeps the wheels turning in your organisation? Who holds it all together when chaos reigns supreme? Who can you rely on to run your department/business in your absence?

[2004-03-04] Cancel Meeting Management Classes
Everyone hates the time and money wasted in unproductive meetings. Yet, this continues. Years of meeting management training has failed miserably. If you are still offering meeting management classes and your employees continue to gripe about attending unproductive meetings, do your employees a big favor: cancel these training classes. Disassociate yourself from failure. This type of performance makes it difficult to attract clients to your really great products and services that could help them improve their business results.

[2004-03-04] Become a Thinking Organization
A thinking organization supports employees with powerful process tools designed to tap into the thinking power of its employees. These process tools provide a common set of frameworks and language for the necessary thinking and discussions employees need to engage in, in order to arrive at thoroughly thought out business solutions. For example, if a team needs to make a decision, they would all follow the same decision making process. It wouldn't matter what part of the organization they work in, they would all use the same decision making tool. This saves enormous amounts of time and puts a team on the same page at the same time.

[2004-03-03] Report Writing: Reasons To Do it Well
You probably don't have a burning desire to write reports.

[2004-03-02] Conquer Desktop Clutter with Action Files
Action files enable you to unclutter your desk yet still keep reminders and current papers close at hand. Also known as working files, these files are usually separate from -- and in addition to - client, project, or reference files. Action files are for current or pending activities and miscellaneous things you must act on.

[2004-03-02] Use Colored Tabs to Manage Project Folders
It's a challenge to keep track of everything you must discuss with co-workers involved in a project. Project folders are a good start, but each folder contains issues involving various people. You may have 4 issues, in 4 different project folders, to discuss with Sue. How can you remember them all when Sue phones?

[2004-03-02] Conquer Your Desk Clutter with a Tickler File
No matter how computerized you are, there will still be paper -- memos to discuss at a meeting, proposals to review, things to read, bills to pay. Most of us have piles and piles of current paper on our desks. We leave papers in plain sight for quick access or to remind us to follow up. Obviously, we can't file this stuff because it's still active. So we leave it out on the desk, in plain sight, so we don't forget.

[2004-03-02] Setting Up a New Office
In setting up a new office, your first decision is where to put your desk. Computer equipment must be close enough to an electrical outlet that you don't need extension cords to plug in that equipment. Ideally, your computer should have its own electrical circuit to shield it from fluctuations caused by other electrical equipment going off and on. At the minimum, don't put the computer on the same electrical circuit as the air conditioner or heater. Also, your computer, monitor, printer, and even the phone line that goes into your modem must be plugged into a top-quality surge protector.

[2004-03-02] Faxing Without Paper Saves Time
E-mail has largely replaced the fax machine. But there are times when a fax machine is indispensable -- such as when you must fax something that doesn't exist in your computer.

[2004-03-02] Controlling Office Interruptions
One of the biggest complaints I hear from people is that they can't work for more than a few minutes without being interrupted. The result? A small project ends up taking all day, or you have to work into the evening because that's the only time you're not interrupted. An open-door policy sounds good in theory, but it can produce so many interruptions that it's hard to get anything done. The other extreme is equally unwise -- if you block off interruptions for several hours, a small problem you could have handled might turn into a crisis because you couldn't be reached. You need a balance between controlling interruptions and staying informed.

[2004-03-02] Keeping Track of Your Customers & Prospects
Choosing Between a Computer or Paper System To serve your customers, you need to track their purchases and needs. There is no efficient way to do this with paper files that even comes close to the power and efficiency of the computer. To maximize your time and your sales, you'll have to move away from paper and use either contact management or database software. Some well-known brands are Act, Outlook, and Goldmine.

[2004-03-02] Time Tactics for the Office
Post-mortems-- Much of our work is repetitive. Post-mortems will spare you having to re-invent the wheel each time. Upon completing a project, think over what you learned and how you could make it easier the next time. If you run training sessions and the materials often arrive at the last minute, analyze why -- are they compiled at the last minute? Is your printer unreliable? Decide how you can prevent a recurrence, make a note of your decision and file it conspicuously in the front of your training file.

[2004-03-02] The Power of Planning Ahead
People suffer needlessly by postponing tasks until the last minute. A lot of tasks we race to finish at the 11th hour could be completed with ease if started early enough.

[2004-03-01] Simple steps to leading better
A good leader has a great impact on the success and failure of a business project. Leadership is all about channelizing the skills and abilities of your subordinates towards the designated goal. A leader always encourages the team, keeps it focused on the main objective, nourishes individual talent, and gives due credit where it belongs.

[2004-03-01] How Behavioural Styles Affect Workplace Performance
If you were a tree, what kind of tree would you be? Or, if you were a colour, do you think you'd be red? Maybe blue, yellow or green? Weird questions? Not to Human Resources (HR) professionals. These are exactly the kinds of questions they might ask to determine the "type" of behavioural style you have as an employee.

[2004-03-01] Human Resource Management : Whose Job is it? Your Company's or Yours?
An M.B.A student from Australia recently asked me: "Is HRM (Human Resource Management) only practiced by top officials like CEO's and other policy makers of an organization, or is it - can it also be practiced by employees at some other level lower than upper management?" I thought it was a good question and very topical in light of what's happening in the corporate world today.

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